Last updated: September 2026

Who we are

Peavanta LLC (“Peavanta”, “we”, “us”) provides non-emergency medical transportation in Waltham, Massachusetts and nearby communities, and operates this website.

Information we collect

Information you give us

When you submit a form on this website, we collect the information you enter. Depending on the form, this may include:

The passenger’s name and, if different, the name of the person making the request
Telephone number and email address
Pickup address and destination name and address
Appointment date and time, requested pickup time, trip type and expected return time
Number of passengers and whether recurring transportation is needed
Mobility or assistance information and other trip details you choose to share
Your preferred contact method
For partnership inquiries: your organization’s name, type, service location and estimated transportation needs
For general messages: your name, contact details, the reason for contacting us and your message

Our forms are not designed for medical records. Please do not include diagnoses, medical record numbers, insurance identifiers or other medical details. We only ask for what is needed to plan a trip.

Information collected automatically

Our hosting provider records standard server information, such as IP address, browser type and the pages requested, in order to operate and secure the website. This website does not use advertising cookies or sell browsing data.

How we use information

To review, arrange, confirm and provide transportation you request
To contact you about a request, an inquiry or an existing trip
To respond to questions and partnership inquiries
To operate, secure and improve the website
To keep the records a transportation service is required to keep, and to meet legal obligations

How we share information

We do not sell personal information. We share it only as needed to provide the service:

With the drivers and staff who need pickup, destination and assistance details to provide your trip
With service providers that host this website and process form submissions on our behalf
With a facility, care coordinator or transportation broker that arranged the trip on your behalf, to the extent needed to coordinate it
When required by law, or to protect the safety of a passenger, a driver or the public

How long we keep information

We keep trip requests and related communications for as long as needed to arrange the trip and to maintain records of the service we provided. After that, information is deleted or anonymized in line with our record-keeping practices and any legal requirements.

Your choices

You may ask us to review, correct or delete the personal information we hold about you, subject to records we are required to keep. Contact us using the details below. You may also ask us not to contact you other than about a trip you have requested.

Security

We take reasonable steps to protect the information you share with us. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

This website is not directed at children under 13. Requests for a minor should be made by a parent, guardian or authorized caregiver.

Links to other websites

This website may link to websites we do not operate. Their privacy practices are their own.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact

Peavanta LLC
Waltham, Massachusetts
[email protected]
413-541-9207

Privacy Policy